Apple Pay doesn't work on London Tube

Question

ImJohnHime Author

Level 1

22 points

Apple Pay doesn't work on London Tube

I have my American Express setup properly in Apple Pay. I am able to use Apple Pay at a variety of merchants

iPhone 6s, iOS 9.3.1

Posted on Apr 17, 2016 11:58 AM

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Answer 1

Jonathan UK

Level 10

164,021 points

Apr 25, 2016 1:48 AM in response to ImJohnHime

Hi John

You may wish to report your failed payment attempts to Apple here:

https://www.apple.com/feedback/apple-pay.html

Under Feedback Type, there is an option for "Apple Pay not working at the payment terminal as expected".

The form enables you to report issues with specific merchants, transactions, card types and issuing banks.

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Answer 2

ImJohnHime Author

Level 1

22 points

Apr 24, 2016 11:49 PM in response to turingtest2

I Guess it's just a TFL thing? The same card works with ApplePay at other merchants. It is only on the Tube that it does not work. Really quite annoying.

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Answer 3

ImJohnHime Author

Level 1

22 points

Apr 25, 2016 1:38 AM in response to turingtest2

I Haven't tried it on the buses, but it has worked with several other merchants in London including the black cabs. I am assuming it must be something with how TFL have implemented Apple Pay. A quick search of a coup,e of travel forums (Trip Advisor and Flyer Talk) have returned discussions with people reporting similar issues.

I have been trying my Delta Reserve AMEX and my Chase Sapphire Preferred Visa. I have now loaded my Platinum AMEX and my USAA Platinum Master Card to my Apple Pay wallet. Am going to give it one more try today with those cards. If it doesn't work, it's really not worth the hassle. Shame too, as things like this are what will prevent widespread adoption of Apple Pay.

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Answer 4

ImJohnHime Author

Level 1

22 points

Apr 25, 2016 2:21 AM in response to ImJohnHime

So it just worked fine with my USAA Premier MasterCard. Must have something to do with the issuing bank. Very strange behavior that other cards would work with other merchants in London but not TFL.

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Answer 5

turingtest2

Level 10

278,351 points

Apr 18, 2016 11:49 AM in response to ImJohnHime

Worked for me last time I tried. I'm using a UK debit card but I don't think it ought to matter.

See https://tfl.gov.uk/fares-and-payments/contactless/other-methods-of-contactless-p ayment/apple-pay

Aha.

If you use Apple Pay with a payment card issued outside the UK you may be charged overseas transaction fees. Some may not work; check with your card issuer.

tt2

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